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Welcome to lookfor’s changelog, where we meticulously record each product update for your convenience! All of our hard work is connected to a history of innovations designed to boost your sales and reduce support costs.

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January 2025 —

FEATURES

Customer Journey Tracking

• Added customer behavior tracking to Live Chat panel to follow customer journey in real time. This will then include, AI based marketing campaigns based on the intent score algorithm.

Live Chat

• Change the UI of Live Chat panel, streamlined user experience.
• Showing order history of customers on live chat

Email Collection

• Merchants can now collect emails from customers via our shopping assistant to ensure only verified emails are collected. This leads will then separated into segment with their actions for automated marketing campaigns like Abandoned Cart Recovery, Last visited items.

PDP Magic Blocks

• Redesigned PDP magic blocks. Previously, PDP magics are used to engage with customers by appearing top of our chatbot widget. We redesigned PDP magics as blocks, now they could be put as a block on PDP. See the image for reference.

IMPROVEMENT

Backend

• Re-structured whole backend for a seamless user experience.
• Changed 253 files on backend. 😮
• Fixed minor frontend issues.

December 2024 —

FEATURES

Live Chat Ticket Generation

• Enabled ticket creation by customers.
• Implemented merchant email notifications for new tickets created by customers.
• Added customer email notifications for merchant responses to live chat tickets when the customer is offline.

Help Desk

• Added custom domain integration to Help Desk.
• Implemented Notion-like editor to simplify article writing process.
• Added customizable configs to Help Desk to improve UX.

IMPROVEMENT

Product

• Re-structured whole admin UI to simplify user experience.

November 2024 —

FEATURES

Live Chat Integration

• You can directly intervene in conversations in real time from your dashboard.

Check the link.

PDP Training For Knowledge Base

• Added PDP training functionality to dashboard.
• Added product-specific questionnaire scope to improve performance.

Help Desk

• Added Help Desk Feature where you can create an article for your products.
• Added custom domain configuration to share your help desk on brand specific URL.

Check the link.

Smart Product Assistant

• Added smart product assistant into dashboard to improve product adoption.

IMPROVEMENT

Onboarding

• Added onboarding checklist to improve product adaptation.
• Launched knowledge base to improve product adaptation.

Product

• Improved Quiz responses and times.
• Improved product customization features.
• Improved response time by 3 seconds.
• Added stream functionality to responses.
• Changed the whole product layout & design for better service.
• Implemented the Support form to dashboard.

October 2024 — Launched on 14th of October.

FEATURES

Admin

• New Storefront Design
• Character Look Options
• Favorite Listing Scope
• Magics New Design
• Added preview functionality to magics

IMPROVEMENT

• Connection with billing API
• Implemented Shadow DOM
• Added filter mechanism to messages based on events.
• Collection Page magic customization & previews.
• Positioning alignment on different devices.
• Container orchestration with GKE
• Mobile optimization